Cleaondrive Apply Here
All Listing
LAGOS
Apply

ENGAGEMENT ASSISTANT

Our Client, A Montessori Preschool And Elementary School Equipped With Individualised And Practical Methods That Focus On The Development Of The Whole Child, Seek To Engage A Highly Professional Individual For The Position Of An Engagement Assistant.

Responsibilities

▪ Employee Relations and Engagement

▪ Recruitment and Talent Planning

▪ Learning and Development

▪ Performance Management and Reward Systems

▪ Payroll Administration

▪ Pastoral care - Counselling and Welfare (staff and parents)

▪ Customer Relations

▪ Admissions

▪ School Events Coordination

▪ Specials Coordination.

Secondary Areas of Responsibilities

▪ Health and Safety

▪ School Ambassador

 

RECRUITMENT AND TALENT PLANNING

▪ Work with the Engagement Manager to evaluate School’s talent resources to meet current and future demands.

▪ Assist in the recruitment and selection process to fill job openings.

▪ Prepare new employees for assignments by establishing and conducting orientation, onboarding and training programs.

▪ Update job requirements and job descriptions for all current and future positions.

▪ Ensure the distribution with acceptance evidence of employee handbook.

▪ regarding redundancy or performance concerns to avoid legal implications.

▪ Ensure proper documentation and onboarding of staff

▪ Ensure staff are developed in line with the core competencies required for their roles

▪ Develop a robust learning and development program to address soft and technical skills gaps.

▪ Manage a development, deployment and career management process in line with School’s talent management principles.

▪ Work with Head of HR to facilitate junior level soft skill trainings and workshops, delivering content as appropriate.

▪ Conduct training evaluations to assess the effectiveness of the training interventions.

Performance Management and Reward Systems

▪ Work with the Head of HR to carry out the performance appraisal system of employees.

▪ Maintain an accurate record of performance management system that monitors performance and addresses under performance.

Payroll Administration

▪ Monitor the process and maintain records of employees’ punctuality

▪ Work with the Engagement Manager to process all terminations and redundancies benefits in line with legal requirement.

Employee Relations and Engagement

▪ Participate in employee engagement system to encourage and gain employee commitment.

▪ Maintain a record of issues and resolutions in the case of employee grievances and complaints.

▪ Ensure staff comply with policies and procedures and issue relevant disciplinary action to defaulters

▪ Monitor the filing and retrieval process of past and current employees’ record.

▪ Monitor the record of individual employee progress against the organisation plans and key performance indicators, deploy appropriate actions and initiatives to build an engaged workforce.

▪ Ensure the welfare of staff and offer counselling when required

▪ Update staff employment records and database.

▪ Quality control of staff related matters.

▪ Involved in the collation and entry of data relating to areas of staff and parents information.

 

ADMISSION DUTIES

▪ Attend to Admissions enquiries and arrange pay dates

▪ Manage the application process for new families including application processing, answering questions, communicating clear expectations and maintaining the admissions database

▪ Follow up on enquiries and set up Parents interview.

▪ Upload and update Enquiries/Admissions Database

▪ Arrange student Admission letter and Parents orientation sessions.

▪ Follow Admissions standardised procedures and contribute to the effective development of best practice in terms of operation and delivery

▪ Be aware of our key messages and promises, and ensure these are consistently communicated to potential or existing parents;

▪ Keep up to date with market intelligence and report on the competitor landscape

 

CUSTOMER SERVICE DUTIES

▪ Work tirelessly towards ensuring all customer complaints are resolved.

▪ Build and develop strong and positive relations with other heads of department

▪ Attend to parent issues and give prompt response, solutions and comfort always.

School Records, Reports and IT Management

▪ Assist Engagement Manager with creating, disseminating and archiving documentation, forms and templates.

▪ Manages and updates institutional policies , strategies and systems as needed in school handbooks.

▪ Involved in the collation and entry of data relating to various areas of school activities.

Requirements

EDUCATIONAL QUALIFICATIONS:

▪ Bachelor’s Degree in Human Resources, Industrial Relations, Humanities or other related field of study.

 

RELEVANT EXPERIENCE:

▪ A minimum of 1year relevant experience in HR or Office Administration.

 

PROFESSIONAL QUALIFICATIONS:

▪ Professional Certification in NIM, Management or any relevant certification.

 

Apply for this job
Oops! Something went wrong while submitting the form.